7 DAY PRODUCT GUARANTEE
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
- Within 7 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
- We will review the claim and contact you if we need more information.
- If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back to blueoceanstore ?
Only high value products need to be returned. High value is determined by our service team and is usually an item around $50 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.